No one can ever know what is going in other people’s minds. It is so typical in communications to believe that sending information is equal to understanding it.
That also carries the risk of assuming that action will be taken by the recipient in the way intended by the sender of the communication.
Unfortunately, it is not that easy.
Green-Jakobsen helps companies to equip their leaders with communication skills in a way that positively encourages people to buy-in, follow and contribute successfully to the business and the team.
Communication skills for leaders
Good communication skills are essential for all successful leaders. However, this is not just about the ability to inform, give speeches or communicate clearly.
It’s really about communicating in a way that gets people to buy-in, follow and contribute successfully to the business and the team.
By carefully opening up a space for sharing thoughts, knowledge, concerns and ideas with their people, leaders can create the best possible environment for building a shared understanding of practice and principles. It also allows for continuity in mutual learning and development from one another’s ideas and actions.
Strong leaders should possess all the ingredients of good communication, as well knowing how and when to utilize them.
Communication is not just what we say, but also how we say it
By “framing” their communications correctly, leaders can foster commitment, translating business strategies, visions and expectations into tangible actions.
By understanding how to communicate respectfully with other cultures and inspiring high performance through storytelling with examples, leaders can create a collaborative culture of trust and belief.
Communication is not just about what we say, it is to a great extent impacted by how we say it, the words we use, the scene we set, the context we say it in, and how we position the receiver.
"There is also still a challenge in the communication between shore and ships because it is a cascade system. We throw of a lot of “water” through the cascade and it all has to seep through all the layers of the organization. Often we see misinterpretations, so communication is highly important."
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