The growth of an individual as a contributor to an organisation is fueled by well-formulated performance feedback from his superior. Leaders give feedback to show appreciation to or encourage improvement in the receiver. However, not everyone has the skills or knowledge on how to communicate feedback effectively. This can have tremendous impact on the quality of communication on board and can hinder sustainable safety development in the long run. Without powerful appreciative and corrective feedback techniques, the organisation runs the risk of becoming stagnant — lacking development and floating in unsafe waters.
This module explains the concept of appreciation, its importance in reinforcing workplace safety, and ways of formulating and giving appreciative feedback. It also covers two structured ways of giving corrective feedback: the Sandwich, and the SOED feedback models. Both models intend to create an atmosphere where the person on the receiving end will easily accept the feedback as a piece of advice on how to improve their performance.
Approximately 2 hours and 30 minutes
Email Add: firstname.lastname@example.org
Telephone: +63 288899597 (0100H-1000H GMT, Mon-Fri)
THE DEADLINE FOR REGISTRATION IS TWO (2) DAYS BEFORE THE COURSE DATE.