Injury-free operations do not necessarily mean that everybody has done a safe job. Lost Time Incident Frequency numbers do not tell what is really going on in daily practice.
At Green-Jakobsen, we have been working for years with ship owners on getting behind the Teflon veil of statistics to focus on actual behavior, as behavior decides the culture.
A good picture of the present safety culture in your company cannot be found by classical KPI’s such as LTIF, as injury-free operations do not necessarily mean that everybody has done a safe job. The numbers do not tell what is really going on in daily practice. A more thorough Safety Maturity Assessment combining quantitative and qualitative methods is needed to provide you with a clear impression of the present safety culture.
As with KPI’s, quantitative surveys provide numbers and trends, but they will never give you the ‘whys’ behind a given behaviour.
Qualitative interviews collecting true insights can reveal actual behaviour in practice. They can highlight the presence or lack of important organizational mechanisms behind a strong safety culture. They can detect the possible impact of the dynamics between the many stakeholders in a shipping company, and assess employee commitment.
Using this approach and by involving a broad spectrum of employees, Green-Jakobsen helps shipping companies attain this thorough benchmark and understanding of their present safety culture.
Aside from ensuring best possible insight, involving stakeholders at all levels of the company also helps to prepare the organization for potential improvement initiatives.
Based on the findings and years of industry experiences, a Green Jakobsen programme is then designed addressing the findings from the safety maturity assessment, whilst at the same time implementing industry best practice safety behaviour.
"Qualitative, anonymous interviews by outsiders are irreplaceable. They create the opportunity and space for honesty. They go beyond the typical ‘audit answer’ and they avoid possible biased insider conclusions."
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