“They appreciate the continuity of our efforts. A major advantage is that the leadership training and appraisal process are actively incorporating the assessment issues brought forward. According to the DNV GL we have come a long way and we are leading the way within the industry.
There is no doubt that middle management including the superintendents have been ‘moved’ safety-wise – it is extremely important to have their buy-in and that they can take this further.”
The management of Seatrans wanted to help leaders at sea and on shore to improve their leadership skills and to establish a common standard throughout the organisation.
The first step was to create a Seatrans Leadership Philosophy in close liaison with the Managing Director and Head of Crewing and HR. On the basis of this philosophy an extensive 5-day process oriented leadership course was developed for superintendents ashore and top-3 officers on board. By means of the NOTECHS (non-technical skills) system to assess pilots’ CRM skills an appraisal scheme with leadership behavioural definitions was developed to be used by all leaders in the organisation.
All participants received a Leadership Handbook which comprised a summary of the philosophy, behavioural definitions, leadership tools and appraisal form and procedure. Moreover, a template tool was developed with the objective of making the appraisal process more fair and objective. The template contained a clear definition and description of Seatrans’ leadership behaviour and attitudes categorised as “critical”, “compliance” and “excellent”.
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